1. Terms and Definitions
1. In this agreement (hereinafter referred to as the "Agreement"), unless otherwise specified or implied by the context, the following terms and definitions have the meanings set forth below:
1.1. Website — the electronic page on the Internet at https://конкордияэлектро.рф, which serves as a service providing access to information about Products intended for potential Buyers (consumers).
1.2. Website Administrator — LLC "Concordia" (OGRN 1155007000224, INN 5007092747, address: 141800, Moscow Region, Dmitrov city, Professionalnaya St., 1A, apt. 406).
1.3. User — a legal or natural person who visits the Website on the Internet.
1.4. Buyer — a User utilizing the Website to purchase Products under the terms of this Agreement.
1.5. Seller — the Website Administrator or an affiliated person conducting sales activities and offering Buyers to enter into a purchase agreement by placing Products (their images, descriptions, and specifications) on the Website.
1.6. Product — electric vehicles or related goods, including batteries, charging stations, spare parts, and additional equipment, which are the subject of the purchase agreement between the Buyer and the Seller.
1.7. Personal Account — the Buyer’s personal page on the Website, closed to third parties and accessible to the Buyer after authorization. The Personal Account stores information about the Buyer and their actions on the Website.
1.8. Service Center — a fully equipped technical center of the Seller that conducts pre-sale preparation of Products and provides warranty and post-warranty maintenance, including handling Complaints.
1.9. Order — actions performed by the Buyer aimed at concluding a purchase agreement for a Product.
1.10. Promotion — an event aimed at promoting Products in the market, involving changes to the standard terms of sale offered by the Seller.
1.11. Promotional Discount — a discount applied to a specific Product during a Promotion, with the amount indicated on the Website.
1.12. Complaint — a claim filed by the Buyer against the Seller regarding the delivered Product.
1.13. Buyer Review — the Buyer’s subjective opinion about a specific Product, including its technical specifications and consumer qualities, posted on the Website.
1.14. Authorization — the process of the Website's software analyzing the authentication data entered by the Buyer, granting them access to the Personal Account.
2. General Provisions
2.1. The Agreement is a public offer in accordance with civil law. The use of the Website, including accessing its pages by any means, constitutes full and unconditional acceptance of the Agreement by the User.
2.2. By using the Website, the User agrees to the terms of this Agreement.
A User who disagrees with the terms of the current version of the Agreement, in whole or in part, must cease using the Website.
2.3. The Website Administrator provides Buyers with free access to search for information about Products, their specifications and configurations, view Seller offers, and obtain other information, as well as other functionalities.
2.4. The Website Administrator reserves the right to select Reviews for publication at their discretion without obtaining consent (or notification) from the Buyer, including:
- Publishing Reviews about Products;
- Publishing the Buyer’s name (or title) indicated in the Review or Personal Account alongside the Review;
- Not publishing or deleting Buyer Reviews at their discretion, including Reviews containing content that violates the law or is unrelated to the Products sold;
- Not publishing or deleting Reviews containing links to other websites, third-party personal data, or advertising other products;
- Determining the period during which Reviews are considered relevant for publication.
2.5. The Buyer agrees that Reviews, messages, and materials they post on the Website may be used by the Website Administrator in other services, advertisements, or marketing materials published on the Website Administrator’s online resources, as well as other websites, to attract other buyers’ attention to the Website or Products, with or without the Buyer’s name, without the obligation to report such use, obtain special permission, or pay royalties. These rights are granted for use in the Russian Federation and EAEU countries without time restrictions, with the right to sublicense these rights to third parties.
2.6. The Buyer agrees that Reviews they post may be published and used by the Website Administrator on the Website or third-party websites without additional consent or notification.
2.7. The Buyer is responsible for the accuracy of the information contained in their Reviews.
3. Registration on the Website
3.1. To use the Website's services, including searching for information about Products, participating in the trade-in program or other programs or Promotions, the Buyer may register in the electronic database of the Website Administrator by creating a Personal Account, completing the required form, and submitting the necessary documents and information. The login is the Buyer’s phone number specified in the form, and the password is chosen by the Buyer.
3.2. The Website Administrator is not responsible for the accuracy or correctness of the information provided by the Buyer during registration.
3.3. The Buyer is responsible for any negative consequences resulting from the transfer of their login and password for the Personal Account to third parties.
3.4. If the Buyer does not perform any actions in the Personal Account for more than one year, the Website Administrator reserves the right to delete the Buyer’s Personal Account.
3.5. The Buyer has the right to delete their Personal Account by performing the necessary actions to do so.
4. Placing an Order. Conclusion of the Purchase Agreement
4.1. The Website is intended for advertising and/or selling the Sellers’ Products.
4.2. The Buyer places an Order by:
- Leaving a corresponding message on the Website;
- Sending a message indicating their intent to purchase a Product or group of Products to the Website Administrator's email address listed on the Website;
- Calling the phone number listed on the Website.
4.3. The purchase agreement for the Products is concluded based on the Buyer’s Order using the Website Administrator’s standard agreement forms.
4.4. By placing an Order on the Website, the Buyer enters into pre-contractual relations with the Seller.
4.5. The purchase agreement is deemed concluded when the parties reach an agreement on all essential terms of the agreement in the required form, where applicable.
4.6. Payment by the Buyer of the invoice issued by the Seller for the specified Product is recognized as acceptance (agreement to the Seller's offer) and confirms the conclusion of the purchase agreement for the Product under the conditions specified in the invoice.
4.7. By placing an Order, the Buyer confirms that they are familiar with information about the Product, including its configuration, consumer properties and quality, warranty service rules, technical and operational characteristics, and design features.
4.8. The essential terms of the purchase agreement concluded by the Buyer are specified in the Product description published on the Website.
4.9. The Buyer agrees that their registration data, including personal data:
- Are provided voluntarily;
- Are transmitted electronically over open communication channels on the Internet;
- Are transmitted to the Website Administrator for the fulfillment of the terms of this Agreement and may be shared with third parties;
- May be used by the Website Administrator to send promotional information to the Buyer.
4.10. The Buyer’s consent to the processing of their registration data, including personal data, is indefinite and can be withdrawn by the Buyer or their legal representative through a written statement sent to the Website Administrator’s address or by other means specified in the legislation or this Agreement.
4.11. By placing an Order, the Buyer confirms that they have fully read and understood the provisions of this Agreement.
4.12. By placing an Order on the Website, the Buyer agrees to receive:
- Email notifications to their provided email address or messenger number;
- SMS messages to the phone number provided by the Buyer;
- Phone calls offering to purchase the Product or evaluate the quality of the Website’s services to the phone number provided by the Buyer.
5. Product Price and Payment Terms
5.1. Product prices are determined unilaterally by the Sellers and indicated on the Website.
5.2. Product prices are stated in Russian rubles and include applicable taxes, fees, and other mandatory payments.
Prices may be indicated in foreign currency or conditional monetary units, specifying that the payment obligation must be fulfilled in rubles in an amount equivalent to the stated amount in the foreign currency or conditional units, in accordance with the provisions of applicable legislation.
5.3. The final Product price is determined by agreement between the Seller and the Buyer, taking into account promotional and other discounts.
5.4. Buyers placing an Order on the Website and concluding a purchase agreement are offered the option to choose the method and form of payment in accordance with applicable legislation.
6. Rights and Obligations of the Parties
6.1. The Website Administrator is obligated to:
6.1.1. Process the Buyer’s personal data in accordance with applicable legislation and the Privacy Policy on personal data processing.
6.1.2. Upon achieving the purpose of processing the Buyer’s personal data, discontinue processing or ensure its cessation (if the data is processed by another entity on behalf of the Website Administrator) and destroy the data or ensure its destruction (if processed by another entity) within thirty days from achieving the purpose, unless otherwise specified by law, a contract involving the Buyer, or another agreement between the Website Administrator and the Buyer.
6.1.3. If the Buyer withdraws consent to the processing of their personal data, discontinue such processing or ensure its cessation (if processed by another entity on behalf of the Website Administrator) and, if retention of the data is no longer required, destroy it or ensure its destruction within thirty days of receiving the withdrawal notice, unless otherwise provided by law or an agreement with the Buyer.
6.1.4. Prevent unauthorized access to information and/or its transfer to persons not directly involved in order execution, timely detect and prevent such incidents, in accordance with Clause 4 of Article 16 of Federal Law No. 149-FZ "On Information, Information Technologies, and Information Protection" dated July 27, 2006.
6.2. The Website Administrator has the right to:
6.2.1. Amend this Agreement unilaterally by publishing its new version on the Website. All amendments take effect immediately upon publication and are considered communicated to the Buyer from the moment of publication.
6.2.2. Record telephone conversations with the Buyer.
6.2.3. Transfer their rights and obligations to third parties for fulfilling obligations to the Buyer without obtaining the Buyer’s consent.
6.2.4. Use "cookies" technology. "Cookies" do not contain confidential information and are not transferred to third parties.
6.2.5. Collect information about the IP address of Website Visitors. This information is not used to identify Visitors and is not shared with third parties.
6.2.6. Send advertising and informational messages to the Buyer via email or SMS about discounts, promotions, new arrivals, and other updates. The frequency of such messages is determined by the Website Administrator unilaterally.
6.2.7. Modify the terms of Promotions and the size of Promotional Discounts listed on the Website unilaterally by posting these changes on the Website.
6.2.8. Amend the terms of this Agreement at any time unilaterally by publishing the changes on the Website.
6.3. The Buyer is obligated to:
6.3.1. Familiarize themselves with the contents and terms of this Agreement, the prices of Products offered on the Website, and the procedure and terms of concluding a purchase agreement before entering into a purchase agreement.
6.3.2. Provide all necessary information clearly identifying them as the Buyer and sufficient for concluding and executing the purchase agreement, including delivering the paid Product to the Buyer.
6.3.3. Take responsibility for maintaining access to their Personal Account.
6.3.4. Not share access to their Personal Account with third parties and be responsible for any entered payment card data and consents given for their storage and processing.
6.4. The Buyer has the right to:
6.4.1. Opt out of receiving promotional and informational emails and SMS by sending a corresponding message to the Website Administrator's email address or by clicking the appropriate link on the Website.
7. Force Majeure
7.1. The Website Administrator is released from liability for complete or partial failure to fulfill their obligations under this Agreement if such failure was caused by force majeure circumstances that arose after the Buyer accepted the terms of this Agreement. Force majeure circumstances include extraordinary events or conditions that could not be foreseen or prevented by available means, such as strikes, floods, fires, earthquakes, and other natural disasters, the spread or threat of infectious diseases, wars, military actions, military operations, partial or complete mobilization, actions of Russian or foreign government bodies, or any other circumstances beyond reasonable control.
8. Miscellaneous
8.1. Issues not regulated by this Agreement are resolved in accordance with the provisions of applicable legislation.
8.2. Disputes related to the acceptance, performance, or termination of this Agreement are resolved in court (arbitration court) at the location of the Website Administrator.